The Login page prompts you for your email and password. For more information, please seeHow to Register.
If you see an Account Inactive message when you attempt to sign in, this means you must ask your SAM POC to log in to Symphony. Symphony does not send notifications to your SAM POC(s) if they have not registered in the same Symphony portal. Contact your POC(s) on your own to request that they activate your registration in the same Symphony portal.The SAM POC can activate your account in their administration link within Symphony once the POC(s) sign in or register themselves for the same Symphony portal and the same UEI and Cage Code. For more information, please see How to Manage Users.
If you should be a SAM POC, please verify your SAM.gov record contains the same contact information entered in Symphony. If it doesn't match, please register again with the correct information.
If you were supposed to be the SAM POC and you modified your SAM record after you registered in Symphony, please contact the SAM POC that was listed on the confirmation page during your registration to request they activate your account. If you make updates to SAM after you register, it will not work for login, and you will need to be manually activated. Please contact usfor this issue.
Step 2: Enter Password
If Authentication Failed when you entered your password, use Forgot Password to have a temporary password and reset link sent to the email address you entered.
If you do not receive an email, check your Spam or Trash folders.
If you still cannot locate an email, please try to register again. Refresh your browser, and clear any fields with information before selecting "Register Now". If you receive a Duplicate Registration email, pleasecontact usfor this issue.
If you use SMS, the code only works for a few minutes. Sometimes disabling wi-fi helps speed up the delivery of the code.
If you have waited longer than 5 minutes for a text code, return to step 1 by canceling this step. You can also refresh the page and try again. Please see the Getting Started FAQ for additional information if you encounter difficulties.Email codes are not an option.If your MFA needs to be reset, your registration wasn't validated. Contact us.
Step 4: Authenticate
After entering the secret code provided, press Authenticate to sign in to Symphony. If you still need help, contact us.
Users should be aware that the information available on this website may not reflect the official positions of the government. Views and opinions expressed by agents of Apex Logic, Inc. are those of the employees and do not necessarily reflect the view of the government or any of its officials. Guidelines and requirements provided by the government in the form of solicitations, amendments, modifications, or any other communications supersede any information provided by Apex Logic, Inc. If you have questions about this disclaimer pleasecontact us.