<div class="control-group ticket_section"> <label class=" required control-label cf_issue_757195-label " for="helpdesk_ticket_cf_issue_757195">What message do you see?</label> <div class="controls "> <select class=" required dropdown_blank section_field" data-placeholder="..." name="helpdesk_ticket[custom_field][cf_issue_757195]" id="helpdesk_ticket_custom_field_cf_issue_757195"><option value="">...</option> <option data-id="35001093212" value="Inactive Account">Inactive Account</option> <option data-id="35001093213" value="Authentication Failed">Authentication Failed</option> <option data-id="35001093214" value="Other">Other</option></select> </div> </div> <div class="control-group ticket_section"> <label class=" control-label cf_website_url_757195-label " for="helpdesk_ticket_cf_website_url_757195">Please provide your UEI & Cage Code</label> <div class="controls "> <input class=" text section_field span12" placeholder="" type="text" name="helpdesk_ticket[custom_field][cf_website_url_757195]" id="helpdesk_ticket_custom_field_cf_website_url_757195" /> </div> </div> <div class="control-group ticket_section"> <div class="controls"> <label class="checkbox "> <input name="helpdesk_ticket[custom_field][cf_sam_poc886595_757195]" type="hidden" value="0" /><input class=" checkbox section_field" id="helpdesk_ticket_custom_field_cf_sam_poc886595_757195_35000722274" type="checkbox" value="1" name="helpdesk_ticket[custom_field][cf_sam_poc886595_757195]" /> Check if you are a SAM POC and attach a copy of your SAM record </label> </div> </div> <div class="control-group ticket_section"> <label class=" required control-label cf_account_mgt_757195-label " for="helpdesk_ticket_cf_account_mgt_757195">Can we help you with one of these options?</label> <div class="controls "> <select class=" required dropdown_blank section_field" data-placeholder="..." name="helpdesk_ticket[custom_field][cf_account_mgt_757195]" id="helpdesk_ticket_custom_field_cf_account_mgt_757195"><option value="">...</option> <option data-id="35001093209" value="Accessing Multiple Companies">Accessing Multiple Companies</option> <option data-id="35001093238" value="Duplicate Registration Error">Duplicate Registration Error</option> <option data-id="35001093210" value="Moving an Account">Moving an Account</option> <option data-id="35001093215" value="Deleting an Account">Deleting an Account</option> <option data-id="35001093211" value="Other">Other</option></select> </div> </div> <div class="control-group ticket_section"> <label class=" required control-label cf_duns_757195-label " for="helpdesk_ticket_cf_duns_757195">Please provide your UEI & Cage Code</label> <div class="controls "> <input class=" required text section_field span12" placeholder="" type="text" name="helpdesk_ticket[custom_field][cf_duns_757195]" id="helpdesk_ticket_custom_field_cf_duns_757195" /> </div> </div> <div class="control-group ticket_section"> <label class=" required control-label cf_mfa_tool_757195-label " for="helpdesk_ticket_cf_mfa_tool_757195">Please pick your MFA preference</label> <div class="controls "> <select class=" required dropdown_blank section_field" data-placeholder="..." name="helpdesk_ticket[custom_field][cf_mfa_tool_757195]" id="helpdesk_ticket_custom_field_cf_mfa_tool_757195"><option value="">...</option> <option data-id="35000882927" value="App">App</option> <option data-id="35000977508" value="Text Message">Text Message</option></select> </div> </div> <div class="control-group ticket_section"> <label class=" control-label cf_registered_phone_number_757195-label " for="helpdesk_ticket_cf_registered_phone_number_757195">Enter your Phone Number or App Name</label> <div class="controls "> <input class=" text section_field span12" placeholder="" type="text" name="helpdesk_ticket[custom_field][cf_registered_phone_number_757195]" id="helpdesk_ticket_custom_field_cf_registered_phone_number_757195" /> </div> </div> <div class="control-group ticket_section"> <label class=" required control-label cf_admin_757195-label " for="helpdesk_ticket_cf_admin_757195">What task do you need help with?</label> <div class="controls "> <select class=" required dropdown_blank section_field" data-placeholder="..." name="helpdesk_ticket[custom_field][cf_admin_757195]" id="helpdesk_ticket_custom_field_cf_admin_757195"><option value="">...</option> <option data-id="35001093205" value="Activating Users">Activating Users</option> <option data-id="35001093206" value="Adding Users">Adding Users</option> <option data-id="35001093207" value="Finding Users">Finding Users</option> <option data-id="35001093208" value="Other">Other</option></select> </div> </div> <div class="control-group ticket_section"> <label class=" required control-label cf_uei_cage_code43767_757195-label " for="helpdesk_ticket_cf_uei_cage_code43767_757195">Please provide your UEI & Cage Code</label> <div class="controls "> <input class=" required text section_field span12" placeholder="" type="text" name="helpdesk_ticket[custom_field][cf_uei_cage_code43767_757195]" id="helpdesk_ticket_custom_field_cf_uei_cage_code43767_757195" /> </div> </div> <div class="control-group ticket_section"> <label class=" required control-label cf_company_asset_757195-label " for="helpdesk_ticket_cf_company_asset_757195">What element do you need help with?</label> <div class="controls "> <select class=" required dropdown_blank section_field" data-placeholder="..." name="helpdesk_ticket[custom_field][cf_company_asset_757195]" id="helpdesk_ticket_custom_field_cf_company_asset_757195"><option value="">...</option> <option data-id="35001093196" value="SAM Data">SAM Data</option> <option data-id="35001093197" value="Team Members">Team Members</option> <option data-id="35001093198" value="MRCLs">MRCLs</option> <option data-id="35001093199" value="Projects/Past Performance">Projects/Past Performance</option> <option data-id="35001093200" value="Business Factors">Business Factors</option> <option data-id="35001093201" value="Cost/Price">Cost/Price</option> <option data-id="35001093202" value="Documents">Documents</option> <option data-id="35001093203" value="Tags">Tags</option> <option data-id="35001093204" value="Other">Other</option></select> </div> </div> <div class="control-group ticket_section"> <label class=" required control-label cf_uei_cage_code467535_757195-label " for="helpdesk_ticket_cf_uei_cage_code467535_757195">Please provide your UEI & Cage Code</label> <div class="controls "> <input class=" required text section_field span12" placeholder="" type="text" name="helpdesk_ticket[custom_field][cf_uei_cage_code467535_757195]" id="helpdesk_ticket_custom_field_cf_uei_cage_code467535_757195" /> </div> </div> <div class="control-group ticket_section"> <label class=" control-label cf_contract_mgt_757195-label " for="helpdesk_ticket_cf_contract_mgt_757195">What option do you need help with?</label> <div class="controls "> <select class=" dropdown_blank section_field" data-placeholder="..." name="helpdesk_ticket[custom_field][cf_contract_mgt_757195]" id="helpdesk_ticket_custom_field_cf_contract_mgt_757195"><option value="">...</option> <option data-id="35001093239" value="Points of Contact">Points of Contact</option> <option data-id="35001093240" value="Modifications">Modifications</option> <option data-id="35001093241" value="Orders">Orders</option> <option data-id="35001093242" value="Other">Other</option></select> </div> </div> <div class="control-group ticket_section"> <label class=" required control-label cf_contract_757195-label " for="helpdesk_ticket_cf_contract_757195">Please provide your contract number</label> <div class="controls "> <input class=" required text section_field span12" placeholder="" type="text" name="helpdesk_ticket[custom_field][cf_contract_757195]" id="helpdesk_ticket_custom_field_cf_contract_757195" /> </div> </div> <div class="control-group ticket_section"> <label class=" required control-label cf_uei_cage_code135580_757195-label " for="helpdesk_ticket_cf_uei_cage_code135580_757195">Please provide your UEI & Cage Code</label> <div class="controls "> <input class=" required text section_field span12" placeholder="" type="text" name="helpdesk_ticket[custom_field][cf_uei_cage_code135580_757195]" id="helpdesk_ticket_custom_field_cf_uei_cage_code135580_757195" /> </div> </div> <div class="control-group ticket_section"> <label class=" required control-label cf_task_757195-label " for="helpdesk_ticket_cf_task_757195">What part do you need technical help with?</label> <div class="controls "> <select class=" required dropdown_blank section_field" data-placeholder="..." name="helpdesk_ticket[custom_field][cf_task_757195]" id="helpdesk_ticket_custom_field_cf_task_757195"><option value="">...</option> <option data-id="35001093216" value="Proposal Assembly">Proposal Assembly</option> <option data-id="35001093217" value="Live Score">Live Score</option> <option data-id="35001093218" value="Alerts">Alerts</option> <option data-id="35001093219" value="Proposal Submission">Proposal Submission</option> <option data-id="35001093220" value="Making Changes">Making Changes</option> <option data-id="35001093222" value="Proposal Contacts">Proposal Contacts</option> <option data-id="35001093223" value="Other">Other</option></select> </div> </div> <div class="control-group ticket_section"> <label class=" required control-label cf_uei_cage_code797938_757195-label " for="helpdesk_ticket_cf_uei_cage_code797938_757195">Please provide your UEI & Cage Code</label> <div class="controls "> <input class=" required text section_field span12" placeholder="" type="text" name="helpdesk_ticket[custom_field][cf_uei_cage_code797938_757195]" id="helpdesk_ticket_custom_field_cf_uei_cage_code797938_757195" /> </div> </div> <div class="control-group ticket_section"> <label class=" control-label cf_tracking_757195-label " for="helpdesk_ticket_cf_tracking_757195">Please enter your Symphony Order number</label> <div class="controls "> <input class=" text section_field span12" placeholder="" type="text" name="helpdesk_ticket[custom_field][cf_tracking_757195]" id="helpdesk_ticket_custom_field_cf_tracking_757195" /> </div> </div> <div class="control-group ticket_section"> <label class=" control-label cf_poc574315_757195-label " for="helpdesk_ticket_cf_poc574315_757195">What is your role on the order?</label> <div class="controls "> <select class=" dropdown_blank section_field" data-placeholder="..." name="helpdesk_ticket[custom_field][cf_poc574315_757195]" id="helpdesk_ticket_custom_field_cf_poc574315_757195"><option value="">...</option> <option data-id="35001093224" value="Contract Officer">Contract Officer</option> <option data-id="35001093225" value="Contract Specialist">Contract Specialist</option> <option data-id="35001093243" value="Contract Holder">Contract Holder</option> <option data-id="35001093226" value="Other">Other</option></select> </div> </div> <div class="control-group ticket_section"> <label class=" control-label cf_role376294_757195-label " for="helpdesk_ticket_cf_role376294_757195">Pick your role in Symphony</label> <div class="controls "> <select class=" dropdown_blank section_field" data-placeholder="..." name="helpdesk_ticket[custom_field][cf_role376294_757195]" id="helpdesk_ticket_custom_field_cf_role376294_757195"><option value="">...</option> <option data-id="35001093227" value="Program Office Team">Program Office Team</option> <option data-id="35001093228" value="Acceptance Team">Acceptance Team</option> <option data-id="35001109343" value="Assignment Team">Assignment Team</option> <option data-id="35001093229" value="Technical Chair">Technical Chair</option> <option data-id="35001093230" value="Team Lead">Team Lead</option> <option data-id="35001093231" value="Technical Evaluator">Technical Evaluator</option> <option data-id="35001093232" value="Business Evaluator">Business Evaluator</option> <option data-id="35001093233" value="Business Administrator">Business Administrator</option> <option data-id="35001093234" value="Business Staff User">Business Staff User</option> <option data-id="35001093235" value="Contracting Officer">Contracting Officer</option> <option data-id="35001093236" value="Contract Specialist">Contract Specialist</option> <option data-id="35001093237" value="Other">Other</option></select> </div> </div> <div class="control-group ticket_section"> <label class=" control-label cf_sbcx_757195-label " for="helpdesk_ticket_cf_sbcx_757195">Pick the SBCX feature</label> <div class="controls "> <select class=" dropdown_blank section_field" data-placeholder="..." name="helpdesk_ticket[custom_field][cf_sbcx_757195]" id="helpdesk_ticket_custom_field_cf_sbcx_757195"><option value="">...</option> <option data-id="35001093247" value="Small Business Directory">Small Business Directory</option> <option data-id="35001093248" value="Teaming Opportunities">Teaming Opportunities</option> <option data-id="35001093249" value="Subcontracting Plan Reviews">Subcontracting Plan Reviews</option> <option data-id="35001093250" value="Small Business Review">Small Business Review</option> <option data-id="35001093251" value="Opportunity Forecast">Opportunity Forecast</option> <option data-id="35001093252" value="Small Business Administration">Small Business Administration</option> <option data-id="35001093253" value="Other">Other</option></select> </div> </div>