You may view the following video or read the article in order to successfully navigate Symphony as an OASIS Contract Holder. The required URL for OASIS contract holders is https://oasis.app.cloud.gov/.
Click here to watch the video on YouTube.
TABLE OF CONTENTS
Introduction to Symphony
Symphony is a full lifecycle procurement Software as a Service (SaaS) allowing government organizations to manage complex contracts. Symphony ensures organizations are purchasing according to fair opportunity laws and rules. Symphony enforces transparency and integrity in both the initial contract award and contract management.
Symphony for Contract Holders
As a Contract Holder, you can use Symphony to monitor released orders and solicitations, deadlines for questions and proposals, amendments, and awards. Symphony reduces the probability of an order cancellation due to a compliance issue or error.
General Navigation
Upon signing in, you will have a personalized view of your Symphony dashboard.
Menu Bar
- Dashboard: Click this link to access your personalized dashboard.
- My Company: Click this link to access your contract(s) in Symphony, manage your Points of Contact such as the COCM/COPM, and provide a distribution email address. Please see How to Manage Your Points of Contact for more information.
- Help & Information: Click this link to access various tutorials or request assistance from the Symphony help desk.
- User Icon: Click your user icon to log out.
The Dashboard Interface
- Announcements: View announcements posted as general information compared to orders which are targeted to eligible recipients.
- Contract Performance: View your contract performance. Updates to the metrics occur nightly.
- Orders: View, filter, and sort orders. Click the tracking number to see more details about a specific order.
- My Tasks: View outstanding tasks.
Understanding Orders
The Orders Tab
Orders are available from a dynamic table that you can arrange by selecting a column header. You can also filter on a search term, status, or type of order. The order types are Task Order (TO) or Request For Information (RFI). You can only see and respond to an RFI/RFP if it was released to your company and the selected socioeconomic and market segments. Please see the Orders FAQ for more information.
External Orders are orders posted via another method, ie. eBuy or distribution email. External Orders require you to visit another site to view the details.
Order Status
Symphony will send notifications to one distribution email address for Solicitations, Amendments, Orders, and Award Announcements when released/posted. Please see How to get Symphony notifications for more information.
The actions to perform depend on the status of an order. The status descriptions are listed below.
RELEASED: You should respond by uploading a proposal or responding with a "No Bid" by the submission deadline. Responses submitted before the deadline may be modified and re-submitted. After the deadline, the response button will no longer be available. The following notes may appear under the status of a released order awaiting a response:
PENDING QUESTIONS: A released order pending questions means you can ask questions before the submission deadline. The Ask Questions tab allows you to pose questions. Please see How to Respond to Orders with Questions for more information.
PENDING PROPOSALS: A released order pending proposals is a task order awaiting your response, but you may not submit questions. Please see How to Respond to Orders with Proposals for more information.
EVALUATION: Orders in Evaluation are read-only. You can only view the Summary, Amendments, and Documents library. Orders in Evaluation are beyond the submission deadline. At this point, you have to wait for the Ordering Contracting Officer to award a Contract Holder.
AWARD APPROVED: An Award Approved Order displays the contract(s) awarded to the Contract Holder(s) on the Awards tab. When the Ordering Contracting Officer makes an award selection, the status changes to Award Approved. The "Awards" tab becomes available.
Amendments
An Ordering Contracting Officer (OCO) can modify a released task order or RFI by submitting an amendment. An amendment allows the OCO to attach new documents, update Points of Contact, change the submission deadline, and modify the Q&A period (if applicable). Ordering Contracting Officers can add more than one amendment, which you can see in the Amendments tab.
If you still need help, please see the OASIS Contract Holder FAQ or contact us.
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