How to Respond to Clarifications

Respond to clarifications in Symphony by following these steps. 

1. Select View Details

Only authorized users (SAM POC administrators and the Open Market Proposal Manager) will be notified of a clarification request (See Managing Your Business Users). 

1. Find the Submission(s) stated in the notification on your Symphony Dashboard. 
2. On the proposal that states Submitted in the referenced solicitation, select View Details (See Figure 1). 
3. Your proposal details will be displayed.

Figure 1. The View Details link appears after the proposal submission

2. Select Clarifications

A notification icon displays on the Clarifications tab when the government requests more information. 

1. Select the Clarifications tab.
2. A clarification response that Needs Attention will be displayed. 
3. Review the Program Office inquiry.

3. Provide a Response

Clarifying information is entered in the response space and supporting documentation can be uploaded.

• You can select Cancel and then Save if you need to make changes. 
• After submission, you cannot edit your reply.

4. Submit Response

Submit your reply to the Program Office before the clarification deadline.

• Submission is instant.
• Symphony does not send submission receipts.

The submitted status displayed is Responded to the Program Office.  

• The status change confirms that the response was submitted and is available for the program office or evaluation team.
  
• A Read-Only View of the clarification communications is displayed after submission.
  
  

Clarification FAQ

• Only authorized users (SAM POC administrators and the Open Market Proposal Manager) can respond before the Clarification Deadline.
• A saved response updates the clarification status from Needs Attention to Awaiting Submission to the Program Office.
• Users can only respond to a clarification one time. 
• Users can only edit their replies before submission.
• Users cannot make changes to responses after submission.
• The Clarification documents will not appear in your submission or My Company to protect the integrity of the original offer. The program office team has access to clarification document(s) in a separate area for tracking.
• If you have questions, please ask the program office for help. Symphony does not have the authority to reopen a clarification or speculate on the program's request.

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