Polaris Symphony Portal FAQ

Review these frequently asked questions for a successful experience with Symphony for the Polaris solicitation. The required URL for Polaris offerors is https://polaris.app.cloud.gov/.

How do I respond to Clarifications? 

When your company receives the notification, follow these steps:

1. Login to Polaris instance of Symphony https://polaris.app.cloud.gov/
    
2. From your Symphony Dashboard, navigate to your socioeconomic submission(s).
   - On the tab that states Submitted, select View Details.
   - Your proposal details will be displayed.
     
3. Select the Clarifications tab to view the clarifications (See How Mass Clarifications Work).
   - You must be an Administrator or Open Market Proposal Manager to respond.
     
4. A clarification response that Needs Attention will be displayed.
   - Review the Program Office inquiry.
   - Enter your clarifying information in the response space.
   - Attach documents to support your response.
   - Make sure you save your response to edit later if you are not ready to submit.
   
   
5. Submit your clarification response to the Program Office before the clarification deadline.
   - You cannot recall your response or make any changes once you submit.

How do I provide my Clarification response? 

Responses to Mass Clarifications are only available to Symphony Administrators and Open Market Proposal Manager(s). 

• Ask your administrators to assign you a role with the required permission. 
• The Proposal Manager Assignment is the last one in User Management within Administration (See Figure 1).

Figure 1. Administrators and Open Market Proposal Manager(s) can respond to clarifications.

How can I revise my Clarification response? I uploaded the wrong SF-30. 

You cannot retract or modify your response to a clarification after you submit it. 

• Email Polaris@gsa.gov and provide the correct form. 
• Polaris will make the update on their end, which will not be visible through the PSP. 

Why can't I modify my Polaris proposal? 

• Ask your administrator to assign your account the Open Market Proposal Manager role in the administration link (See Figure 2). It's the big green button.

Figure 2. The Open Market Proposal Manager can respond to clarifications.

Can the SAM data be updated for Polaris? 

No. Your SAM data needs to remain unchanged to reflect the original submission. 

Please notify Polaris@gsa.gov of any changes that they should be aware of. 

Can offerors update their Professional Employee Compensation Plan (PECP) and submit a revised version with their response?

Yes, but only in accordance with the Polaris modification request. 

• The PECP is in My Company > Business Factors or My Company > Team Members > Business Factors (See Making Changes to Business Factors).

Why do my Projects show the Primary NAICS File and Tag Reference as missing?

There were some changes to tags/file references in the core project details that weren't available in the original submission. 

• The red file references and tags for NAICS were added to Symphony in June 2023. 
• You can ignore those messages because NAICS was optional for Polaris and your project documents were used as references without linking to that field.

Need help? Contact us  

Users should be aware that the information on this website may not reflect the official positions of the Federal Government. The views and opinions expressed by agents of Apex Logic, Inc. are those of its employees and do not necessarily reflect those of the Federal Government or any of its officials. Guidelines and requirements provided by the Federal Government in the form of solicitations, amendments, modifications, or any other communications supersede any information provided by Apex Logic, Inc. If you have questions about this disclaimer, please contact us.