Registration FAQ

Here are some frequently asked questions about Symphony registration. 

Why is registeration required to use Symphony?

Users must be registered at the correct link for the Contract Vehicle so they can be activated and assigned permissions. 

• Direct registration links are available at the top of the page.
• Contract holders and offerors should refer to the Registering for Symphony article. 

Can a user's email address be linked to more than one company?

An email can only be linked to one company per Symphony website. 

• Register with a unique email for each company on the same Symphony website
• Do not use a group email address to register an additional account.

Where did the registration validation code email go?

If  the registration validation email is mission, the applicant should check their spam or trash folders and confirm that the email address is receiving messages. It could come from one of the following email addresses:

• noreply@gsa.gov
• symphony@apexlogic.com

What company should one register for?

An applicant should register with the SAM.gov UEI and CAGE code for the company that is the prime offeror for a proposal. 

• The UEI can also be for a Joint Venture Entity. 
• If applicant's company has a contract award, register with the contract holder’s UEI and CAGE code.

Can a user register with a subcontractor or JV Member's company?

Users must register with the SAM UEI and CAGE code for the company that is the prime offeror for the proposal. 

Subcontractors and Joint Venture members are added as Team Members in Symphony.
Users cannot share their company assets across different UEIs, CAGE codes or contract vehicles. 

Can a user register without the SAM UEI?

Symphony requires an active SAM record for registration. 

• Symphony requires the SAM UEI and CAGE code to validate a company.
• Symphony requires a valid FPDS code to validate a government organization (agency).

Can an applicant register without a CAGE code?

Yes, if the applicant's company has only one UEI associated with it's CAGE code. The CAGE code  must be entered if more than one is assigned to that UEI. 

• Users who do not enter the CAGE code may be registered for the wrong company. If that occurs, submit a ticket with the user's email address and provide the correct UEI/CAGE code for registration so we can move or revoke the account (See Figure 1).

Why is an organization missing?

Occasionally SAM.gov is not available for the verification process.  

• If the user receives an error message, and cannot confirm their organization, they should retry registration shortly afterwards.  
• If this problem persists, check SAM.gov for notices regarding the system status.
• If the organization is a government agency, submit a ticket with the FPDS information.

What can be done about an incorrect registration? 

1. Submit a ticket with the user's email address 
2. Provide the correct UEI/CAGE or Agency Code for registration 
3. We can move or revoke the account (See Figure 1). 

Figure 1. Submitting a ticket for account changes

Can a user request changing multiple email addresses for an organization or must each person make an individual request? 

We can move accounts individually or as a group to the desired organization (UEI and CAGE code).