FAQ for Proposal Submission(s)

The following are some frequently asked questions regarding the Solicitations section of Symphony. 

Why can't I see a new solicitation?

There are multiple instances of Symphony available on different websites. 

• Verify that you are using the link provided in the solicitation/request for proposals (RFP).
• See Accessing Symphony for the available contract vehicles. 

Can the program office see the documents I post before submission? 

No, the program office team will only receive submitted proposals when the solicitation deadline is met. 

• Up until the deadline, offerors may review and edit their proposals. 
• Once the deadline is met, all assets are frozen.
• After the deadline, no changes to the submission are allowed.
• After the deadline, users can make changes within My Company without affecting the proposal.

How do I cancel a submission I started by mistake? How do I delete a submission?

You can't undo a submission started in error, but the government will only receive proposals you certify and submit.

• If you take no further action, a submission won't go anywhere and you can consider it a "draft." (See Submitting an Open Market Proposal).

How do I identify that my projects/past performances are in scope?

1. Use the My Company link to build your asset library and add your Projects/Past Performance.
2. Return to the Dashboard and Start your Submission.
3. Go to the Projects/Past Performance section.
4. Select your Projects and use the Begin button under Performance Factors to add your scope details (See Figure 1).

Figure 1. Add Performance Factors to your Projects/Past Performance in the proposal Submission for more points.

How do I add more tags to Symphony?

The Tag legend only applies to projects in My Company because these details are reusable (See Tagging Documents). 

• Enter your unique tags when you "Begin" the Performance Factors for Projects in your Submission (See Figure 1).

How does Symphony calculate project points?

1. When you add Projects from My Company to your Submission, Symphony will pull the scoring elements from your project details. 
2. In your submission, "Begin" or "Modify" the Performance Factors that apply to the project for additional scoring elements (See Figure 1).

What does "location in file" mean?

The location can mean a keyword or be a brief description of where the information can be found in the document: page number, section, paragraph, etc.  A keyword becomes known as a tag (See Tagging Documents).

Who can submit the proposal?

Your SAM POC administrator(s) or Open Market Proposal Manager(s) can submit your proposal(s) (See Managing Your Business Users). 

• The Dashboard will display the submission date and time, with the option to view the details of it. 
• If the details are viewed, these users can undo the submission, and make edits until the solicitation deadline.
• Users should carefully review and resubmit if changes are made. 
• Once the Solicitation deadline is met, all assets are frozen and the program office will only receive submitted proposals.

How do I select more than one Proposal Manager?

When you can only select one proposal manager, administrators can change the role at will in the Administration link (See Figure 2). A proposal manager is not required to use Symphony (See Managing Your Business Users). 

Figure 2. The Open Market Proposal Manager assignment in Administration

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Users should be aware that the information on this website may not reflect the official positions of the Federal Government. The views and opinions expressed by agents of Apex Logic, Inc. are those of its employees and do not necessarily reflect those of the Federal Government or any of its officials. Guidelines and requirements provided by the Federal Government in the form of solicitations, amendments, modifications, or any other communications supersede any information provided by Apex Logic, Inc. If you have questions about this disclaimer, please contact us.