Update Your Symphony Account Details

Purpose: This guide helps you update your personal profile details. It also explains how to handle complex changes to your email or organization link, and how to manage your Multi-Factor Authentication (MFA) settings.

Table of Contents

• Before You Start
• Steps

1. Update Your Personal Profile (Self-Service)

2. Change Your Password or MFA Method (Self-Service)

3. Change Your Email Address (Self-Service)

4. Update Your Organization Link (Non-Self-Service)  

• Troubleshooting
• Related Articles / Links

Before You Start

Make sure you know the following essential rules for account maintenance:

• You must be able to sign in to complete self-service profile updates.
• Simple Name/Address Updates: If your company name or address changes but the UEI (Unique Entity Identifier) remains the same, the fix is typically a technical data refresh.
• Organizational Changes (M&A): If your company merges or is acquired, your account may need to move to a new UEI. This often requires a Novation.
    

Steps

1. Update Your Personal Profile (Self-Service)

You can easily change your job title and phone number after signing in.

1. Click the Profile Icon in the top right corner.
2. Select the My Information tab.
3. Update your job title or phone number.
4. Click the Save the Contact Information button.

My Profile screen showing the My Information tab highlighted.

2. Change Your Password or MFA Method (Self-Service)

You can change your password or set up a new authenticator app from your profile.

1. Click the Profile Icon in the top right corner and select the My Credentials tab.
2. To change your password, enter a new password that meets the security requirements.
3. To update your MFA method, you can add or update an authenticator app by scanning the QR code.

The My Credentials screen showing the password change and QR code sections.

3. Change Your Email Address (Self-Service)

You cannot directly change your email address on an existing account.

1. Register a new account using the appropriate contract vehicle link.
2. Once the new account is active, ask your company's Symphony Administrator to remove your old email address from the system.

Registration screen showing the email entry field for a new registration.

4. Update Your Organization Link (Non-Self-Service)

If your company's legal name, address, or UEI/CAGE code is incorrect, you must submit a ticket for the change.

1. Submit a Ticket to the Help Desk.
2. Include your email address and the correct UEI and CAGE (Commercial and Government Entity) code.
3. The Symphony team will determine if the change requires a SAM refresh or full account move. They will complete the required action.
   

Note: You must use a unique email address for each company when registering for multiple companies.

Help desk ticket submission form showing the fields for company details.

Troubleshooting

Related Articles / Links

• Manage Your Symphony Sign-In and Account Activation—How to check if your account is active
• Understand Your Account Roles and Permissions—Guide for Administrators on how to remove an old email address
• Set Up and Use Multi-Factor Authentication (MFA)—MFA troubleshooting
• Submit a Ticket to the Symphony Help Desk—For technical account issues