Register Your Symphony Business Account

Purpose: This guide shows you how to correctly register for a Symphony account, ensuring you provide the mandatory SAM data and complete the necessary steps to set up your security credentials.

Table of Contents

• Before You Start
• Steps

1. Start Your Registration and Validate Email

2. Verify and Confirm Company Data

3. Set Up Your Account and MFA

4. Request Account Activation from Administrator 

• Troubleshooting
• Related Articles / Links

Tip for Administrators: You will need to provide a screenshot of your SAM.gov Points of Contact record (showing your UEI, Name, and Email) to the Help Desk to activate your account.

Before You Start

Make sure you have the following ready before you begin:

• An individual email address (group/distro emails are not supported).
• An active SAM.gov record for your company.
• The UEI (Unique Entity Identifier) and CAGE (Commercial and Government Entity) code for the company that will be the Prime Contractor.

Warning: You must use the data for the company that is the Prime Offeror or Contract Holder. Do not use subcontractor or Joint Venture member data.

Steps

1. Start Your Registration and Validate Email

Go to the correct Symphony website for your contract vehicle to begin the process.

1. Accept the FOUO Notice: You must click Accept on the mandatory security and privacy warning message displayed on the welcome screen to proceed to the Sign In page. FOUO stands for For Official Use Only, which requires protection from public release.
2. Click Register Now on the Sign In page.
3. Enter your individual email address.
4. Enter the six-digit validation code sent to your email to confirm your address is correct.
    

Register Now link on the Symphony login page used to start the registration process.

2. Verify and Confirm Company Data

Symphony uses your SAM data to validate your organization's eligibility.

1. Enter your Prime Entity's SAM.gov UEI.
2. Enter the correct CAGE code (required only if multiple CAGE codes are assigned to your UEI).
3. Before proceeding, review and confirm that the company information retrieved from SAM is accurate.

Organization Registration screen where users confirm UEI and CAGE code before proceeding.

3. Set Up Your Account and MFA

Complete your personal profile and set up the mandatory security tool.

• Enter your first and last name and create a password that meets the security requirements.
• Set up Multi-Factor Authentication (MFA) using an Authenticator App or Text Messaging. You must validate this step by entering the six-digit code provided by your MFA tool.

MFA Setup screen with a QR code for authenticator setup and a field to enter the six-digit code.

4. Request Account Activation

After registration, your account is in Initial status. You cannot sign in until your status is changed to Active.

Which one are you?

A. I am a Business User (Staff): Contact your company’s Symphony Administrator. They must sign in and activate your account via the Administration tab.

B. I am the Symphony Administrator (SAM POC): You must verify your identity with the Help Desk. Do not send a screenshot of the "Inactive Account" error message.

Action Required: Submit a Ticket with a screenshot of your SAM.gov Points of Contact tab. To be activated, your screenshot MUST show your:
    1. UEI
    2. Full Name
    3. Email Address

Example of the required SAM.gov verification elements.

Troubleshooting

Related Articles / Links

• Understand Your SAM and Symphony Access—Guide on verifying your UEI/CAGE data
• Manage Your Symphony Sign-In and Account Activation—Guide on the activation process
• Submit a Ticket to the Symphony Help Desk—For technical account issues