DHA Contract Holder Supplement

Purpose: This supplemental guide helps authorized Contract Holders on DHA contract vehicles (HEC, OMNIBUS, MQS2-NG) manage employee access, ensure contract administration compliance, and maintain accurate contract Points of Contact (POCs).

Table of Contents

• Before You Start
• Steps

1. Manage User Accounts and Access

2. Manage Contract

3. Update Contract-Specific Points of Contact

• Troubleshooting
• Related Articles / Links

Before You Start

Make sure you know the following crucial rules:

• Access URL: The required URL for Omnibus, HEC, and MQS2-NG is https://dha-ems.symphonyps.com. 
• Visibility: You can respond to an order if it was released to your company and matches your awarded socioeconomic and market segments.

Steps

1. Manage User Accounts and Access

As an Administrator, you are responsible for activating new users and assigning permissions.

1. Register New Users: New employees must self-register by following the Register Your Symphony Business Account guide.
2. Activate Accounts: Go to the Administration link to change the new user's status to Active.
3. Deactivate Users: To remove a former employee, go to the Administration link, select the user's row, and change their account status to Delete.

Warning: The Delete option prevents the user from re-registering with the same email.

Administration screen showing user list and options to change user status.

2. Manage Contract

Use the system to manage contract documents and view general contract data.

1. Go to My Company → Contracts → Contract Number link.
2. Review all contract details, including the Contract Performance and Socioeconomic statuses.
3. Use the Contract Documents section to view and download official contract documentation.
     

Contracts tab showing contract details and status information.

3. Update Contract-Specific Points of Contact

The Contract Managers and Program Managers must be updated when employees change roles.

1. Go to My Company → Contracts → Contract Number link.
2. Select the Points of Contact (POC) tab.
3. Assign Roles: Choose the registered user to assign to the Contract Manager and Program Manager roles.
4. Notification Email: Verify the Distribution email address is current and active to ensure notifications are received.

Tip: To verify notifications, enter the email address as if it were new, and click the update button. If the email address is correct, the validation code will be received.

Points of Contact screen showing dropdown menus for assigning Contract Manager and Program Manager roles.

Troubleshooting

Related Articles / Links

• Register Your Symphony Business Account—Guide on how employees should register
• Understand Your Account Roles and Permissions—Guide on role assignment and deletion rules
• Manage Orders, Q&A, and Bids (Contract Holders)—Guide to the task order workflow
• Submit a Ticket to the Symphony Help Desk—For technical support