Using Order Q&A as Industry

Follow these instructions to respond to Orders Pending Questions in Symphony. 

1. Select the Tracking Number

The Orders tab displays all available orders in Symphony. 

• The Tracking Number is a link to an order Released-Pending Questions. 
• The Q&A function is only available before the Question Deadline.

2. Select Ask Questions

Use the Ask Questions tab to send inquiries to the Contracting Officers. Questions can be drafted, edited, reorganized, removed, and submitted at one time.  

3. Add Questions 

1. Questions about the order are entered in the space provided. 
2. Adding a reference term from the solicitation categorizes the inquiry.  
3. Save and Add each question to the Unsubmitted Questions list.  

Users can ask questions multiple times but must follow the warning not to provide personally identifiable information (PII).

4. Track Unsubmitted Questions 

All users in an organization can see, edit, delete, and arrange the order of unsubmitted questions.

Note: The Contracting Officers will not see Unsubmitted Questions. 

5. Submit Questions 

Questions are not sent individually but as a complete list. An acknowledgment of submission is displayed on the questions screen.

6. View Submitted Questions

Symphony displays a Submitted Questions area for monitoring. 

• Users cannot recall a question or make changes after submission. 
• If the Contracting Officer(s) respond, the answer is displayed next to the question. 

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