Using the Orders Tab as a Contract Holder

Modified on Tue, 10 Dec at 11:59 AM

This overview covers the Orders tab for Symphony-managed Contract Vehicles and Contract Holders. 


Symphony supports the following contract vehicles for contract holders:

GSA   =   ASTRO      OASIS     DHA   =   HEC      MQS-NG      OMNIBUS    (Legacy) MQS


Contract Holders have a personalized view of the Symphony Dashboard upon signing in. 


  • Orders are available from a dynamic table that users can arrange by selecting a column header or filter by search term, status, and type of order (see Figure 1).
      
  • The order types are Task Order (TO) or Market Research.
    • Click the tracking number to see more details about a specific order.


Figure 1. An OASIS Contract Holder Dashboard with the Orders view.


Contract Holders use Symphony to monitor the following order activities. 

  • Released orders and solicitations 
  • Deadlines for questions and proposals 
  • Amendments 
  • Awards 


Order Status

The actions to perform depend on the status of an order. The status descriptions are below:


RELEASED

  • Users should respond by uploading a proposal or responding with a "No Bid" by the submission deadline (see Bidding on Orders). 
  • Responses submitted before the deadline may be modified and re-submitted. 
  • After the deadline, the response button will no longer be available. 


PENDING QUESTIONSA released order - pending questions enables users to ask questions before the question deadline. The Ask Questions tab allows this task.
PENDING PROPOSALSA released order - pending proposals is a task order users can respond with a proposal or No Bid but cannot ask questions.


EVALUATION

Orders in Evaluation have passed the submission deadline and are read-only. 

  • Users must wait for the Ordering Contracting Officer to award a Contract Holder. 
  • Users can only view the Summary, Amendments, and Documents library.

 

AWARD APPROVED

When the Ordering Contracting Officer makes an award, the status changes to Award Approved. 

  • The "Awards" tab becomes available and displays the contract(s) awarded to the Contract Holder(s). 


Order Details

Click the Task Order or Market Research link when either order type is in Released status to view the details (see Table 1)


Details include the following data points:

Summary
The Summary screen gives an overview of the Order Opportunity.
Ask Questions
When an order is Released-Pending Questions, Contract Holders can request more information from the Contracting Officers.
Amendments
Find Amendments on this screen. Select View Details to see the changes.
Respond
When an order is Released–Pending Proposals, Contract Holders can submit their proposals or No Bid.
Documents
Find and download additional order information in the document library.

Table 1. The left menu in Symphony orders


ASTRO Contract Holders will now be able to Download all original order or Market Research (RFI) documents in one file using the Download ZIP button on the Document tab when available (see Figure 2).

Figure 2. The Download Zip button is available in ASTRO when there are multiple documents.  


If the ZIP file is not successfully downloaded, users should check their firewall settings or submit a help desk ticket for assistance. Amendments are separate downloads.


Need technical help? Contact us  

  

Users should be aware that the information on this website may not reflect the official positions of the Federal Government. The views and opinions expressed by agents of Apex Logic, Inc. are those of its employees and do not necessarily reflect those of the Federal Government or any of its officials. Guidelines and requirements provided by the Federal Government in the form of solicitations, amendments, modifications, or any other communications supersede any information provided by Apex Logic, Inc. If you have questions about this disclaimer, please contact us.

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