The following are some frequently asked questions regarding Orders in Symphony. 

• OASIS Buyers
• DHA Buyers

OASIS Buyers

How do I change the Contracting Officer or Contract Specialist?

Users can change the CO and CS in an order for which the deadline has not passed by issuing an amendment. 

1. Select the Order to be modified. 
2. Select the Amendment tab.
3. See Issuing Amendments for more information.

A Contract Specialist wasn't named when the order was placed. How do I add one?

Order amendments can be used to change an existing Contracting Officer or Contract Specialist, but not to add them to a vacant role. 

• The Contracting Officer should contact the help desk requesting the CS be added.

Why can't I view or access an opportunity in Symphony? 

Only the assigned personnel can view an order in Symphony and the CO on the task order would need to put in a request with us to add additional POC(s) to the order without issuing an amendment. 

Someone I supervise should be the Contract Specialist but isn't in Symphony. How do I add them?

Ask the user to register for an account. New users can see Completing Government Registration.

• An order can be released with the CO and CS assigned to the same person, and then the CO can issue an amendment to assign the new user as the CS before the proposal deadline. 

How do I extend the deadline? How do I reopen the order if the deadline has passed?

Deadlines that have not passed can be extended by issuing an Amendment (see Issuing Amendments). 

• If the deadline has passed, the CO or CS should reach out to the help desk for assistance.

How do I send an announcement to all IDIQs in a Contract Vehicle (e.g. Unrestricted, Small Business, 8a)?

Each IDIQ is handled individually in Symphony. 

• Place orders or market research for each one and the pools within them, and then the Program can announce them separately.

How do I create an RFP?

Create a Task Order in Symphony using the "Create a Task Order Request" button on the Dashboard (see Posting Task Orders). 

• Once the TO has been released and is pending proposals, contract holders can submit proposals or No Bids through the portal.

How do I conduct Market Research?

Create an RFI or other Market Research using the "Conduct Market Research" button on the Dashboard (see Conducting Market Research). 

• Once the "RFI" has been released, contract holders can respond up until the deadline.

Why can't I amend a Task Order?

• There is a word/character count limit on the Amendment description. Please shorten it and try again.
    
• If the deadline has passed and the order's status is "In Evaluation", no further changes can be made.
    
• If the order was originally placed outside of Symphony, it must be managed outside Symphony as well. 
  Please contact the Program office for assistance.

Will unsuccessful bidders be notified?

If users check the "send to unsuccessful" box, unsuccessful contractors will be notified when the award is approved.

How do I award an offeror who provided their proposal outside Symphony?

If proposals were received outside the system and the awardee cannot be selected, the award cannot be reported in Symphony. Notify oasis@gsa.gov of the situation.

DHA Buyers

How do I change the Points of Contact for an order?

Please contact the Program office and advise them of the change so that we can update the record in Symphony.

Can I add an additional TOKO or CS?

No, only one of each is allowed. We can change the POCs and change them back if a temporary change is needed.

Need help? Contact us  

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