Making Account Changes

Updating an Account

• For email address changes, register a new account using the appropriate link above. Business administrators can remove the old email address (see Using Symphony’s Administrative Features).

• For organization changes, Submit a Ticket including the email address, the correct UEI (Unique Entity Identifier) and CAGE (Commercial and Government Entity) code, or FPDS (Federal Procurement Data System) code. The account will be updated for the corresponding contract vehicle, and permissions will be adjusted as necessary.
  • We can move or revoke the account.
  • We can update the account details (i.e. name, phone number, etc). 
    (See Updating Profile Information for the self-service options).

Note: All business users must be registered with the SAM.gov UEI and CAGE code for the company acting as the prime for a proposal or Symphony-managed contract.

Changing an Organization

Submit a Ticket with the necessary details so we can move or revoke the account: 

• Email address
• Correct UEI/CAGE code or FPDS code

An email address can only be associated with one organization per Contract Vehicle.

Working with Multiple Companies

Users must use a unique email address for each company when registering for multiple companies on Symphony. 

• Group email addresses are not permitted.
  

Security protocols require all users to register and configure Multi-factor Authentication.

See Frequently Asked Questions for related information.

Need help? Contact us  

Users should be aware that the information on this website may not reflect the official positions of the Federal Government. The views and opinions expressed by agents of Apex Logic, Inc. are those of its employees and do not necessarily reflect those of the Federal Government or any of its officials. Guidelines and requirements provided by the Federal Government in the form of solicitations, amendments, modifications, or any other communications supersede any information provided by Apex Logic, Inc. If you have questions about this disclaimer, please contact us.