To respond to questions in Symphony for OASIS, follow these instructions. The required URL for OASIS ordering activities is https://oasis.app.cloud.gov/.
1. Select the Order
Authorized users for a Released-Pending Questions order start by selecting the tracking number link from the Dashboard (see Figure 1).
Figure 1. Questions are only answered in Symphony during the Q&A period.2. Respond to Questions
Select the Respond to Questions tab on the left menu. Symphony displays the Open Questions and guides users through the left to right process. The types of responses are listed below.
Figure 2. Click on a question's row to respond to the Needs Attention status.
The Answer Question response allows up to 2500 characters. Add a Tag to sort questions into categories. Save options are either Save or Save and Mark for Release.
- Save gives a Responded status. The Responded state applies a filter that allows users to Mark All For Release at a later time.
- Save and Mark for Release is used for individual responses. The status becomes Ready for Release.
When users choose to Reject a Question, they can track the rejected question using the Rejected status filter.
When users Modify the Question, they can add Reference Text and rewrite the question. Confirm the changes by selecting Modify Question. The status will not change.
When users select the Mark as Duplicate response, the status updates to Duplicate.
When users select the Mark for Helpdesk response, the status updates to Helpdesk.
Figure 3. Q&A Response options- 3. Review Answers
Draft Responses have been answered but have not been released (see Figure 2). Users can direct others to focus on certain tags after they have been categorized and generate a draft for offline review.
- To edit an answer, click on a question to enter a new response, create or add a new tag, or use a previously answered but editable question.
- Save when complete.
To have the Q&A reviewed, download the file.
- Users can then edit the questions again after receiving feedback.
Use the select box to mark and then move questions to the Ready for Release step after finalizing the answers.
4. Release Responses
Release Responses after reviewing answers (see Figure 4). Questions and Answers are visible to all eligible Contract Holders, and Symphony adds the responses to the Q&A document each time it is released.
Figure 4. Users must Release Responses when they are ready to share the Q&A.
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