How Forgot Password Works

Please follow these instructions about password resets in Symphony. 

See Using Multi-Factor Authentication (MFA) if the code fails or you can't retrieve it by text or Authenticator app.

1. Click Forgot Password

If Authentication Failed when you entered your password, first confirm that you are at the right website for the contract vehicle, then use Forgot Password to troubleshoot the issue with your registered account. Pay attention to the agency logo (See Figure 1). 

Figure 1. Forgot Password link

2. Enter your Email Address

Symphony will send a temporary password and reset link to the email address you entered if your account exists (See Figure 2).

• Make sure you’re on the right website (See the links at the top of the page)
• Make sure the email address is correct
• Check your Spam or Trash folders

Figure 2. Password Reset Request

3. Use the Reset Password link

Follow the email's instructions if Symphony finds your account. You can't reset your password if you don't have an account on the Symphony website. 

If you cannot locate an email, please try to register again (See Figure 3).  

 Figure 3. Register Now link

4. Change your Password

Passwords must include:
A minimum of eight characters

• At least one uppercase letter 

• At least one lowercase letter

• At least one number

• At least one special character 

Need help? Contact us  

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