Authentication Failed

Modified on Tue, 8 Oct at 10:19 AM

Troubleshoot the Authentication Failed message in Symphony by following these steps.

 

1. Click Forgot Password

If Authentication Failed during sign in: first, confirm that the website being accessed is correct (see the links below for each contract vehicle), then use the Forgot Password link to troubleshoot the issue (See Figure 1). 

Try the Forgot Password link when Authentication Failed

Figure 1. The Forgot Password link


Symphony includes the following contract vehicle links

GSA   =   ALLIANT 3      ASTRO      OASIS      OASIS PLUS      POLARIS     

DHA   =   HEC      MQS-NG      OMNIBUS    (Legacy) MQS


2. Enter the Email Address

Symphony sends a temporary password and reset link to the email address entered if an account exists (See Figure 2).


  • Make sure the website is correct (See the links above for each contract vehicle).
     
  • Make sure the email address is correct.
     
  • Check Spam and Trash folders

Password reset request

Figure 2. The Password Reset request message

3. Use the Reset Password link

Follow the email's instructions if Symphony finds the account. 


  • Password resets require an account on the same Symphony website. 
     
  • Try to register if an email is not received (See Figure 3). 


4. Change the Password

Passwords must include:
A minimum of eight characters with

  • At least one uppercase letter 

  • At least one lowercase letter

  • At least one number

  • At least one special character



If an MFA Reset message is displayed,
see Using MFA in Symphony.

Figure 3. The Register Now link

Need help? Contact us  

  

Users should be aware that the information on this website may not reflect the official positions of the Federal Government. The views and opinions expressed by agents of Apex Logic, Inc. are those of its employees and do not necessarily reflect those of the Federal Government or any of its officials. Guidelines and requirements provided by the Federal Government in the form of solicitations, amendments, modifications, or any other communications supersede any information provided by Apex Logic, Inc. If you have questions about this disclaimer, please contact us.

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