To receive text messages from Symphony, follow these steps when registering.
- Select the SMS option at the MFA set-up step
- Enter the wireless carrier
- Enter the wireless phone number
- Enter the six-digit code received via text.
- Click Authenticate.
Troubleshooting
Users with international phone numbers must use an authenticator app (See Smartphone Apps for MFA or MFA Browser Extensions). If a text message takes more than 5 minutes to arrive during login, it will expire (See Figure 1).
Making Text Message Changes Submit a Ticket to change or update the MFA text messages.
| Figure 1. Incorrect MFA message |
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