MFA by Text Message

Modified on Fri, 20 Sep at 3:38 PM

To receive text messages from Symphony, follow these steps when registering.

Select the SMS option at the MFA set-up step
Enter the wireless carrier
Enter the wireless phone number
Enter the six-digit code received via text.
Click Authenticate.

Troubleshooting

Users with international phone numbers must use an authenticator app (See Smartphone Apps for MFA or MFA Browser Extensions).

If a text message takes more than 5 minutes to arrive during login, it will expire (See Figure 1).

Request the code again by starting over.
Sometimes disabling wi-fi helps speed up the delivery of the code.

Making Text Message Changes

Submit a Ticket to change or update the MFA text messages.
Include the following information.

The wireless carrier.
The wireless phone number.

Figure 1. Incorrect MFA message

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