MFA by Text Message

To receive text messages from Symphony, follow these steps when registering. 

1. Select the SMS option at the MFA set-up step
2. Enter the wireless carrier
3. Enter the wireless phone number
4. Enter the six-digit code received via text.
5. Click Authenticate.  

Troubleshooting

Users with international phone numbers must use an authenticator app (See Smartphone Apps for MFA or MFA Browser Extensions).

If a text message takes more than 5 minutes to arrive during login, it will expire (See Figure 1).

• Request the code again by starting over. 
• Sometimes disabling wi-fi helps speed up the delivery of the code. 

Figure 1. Incorrect MFA message

Making Text Message Changes

Submit a Ticket to change or update the MFA text messages. 
Include the following information. 

1. The wireless carrier.
2. The wireless phone number.