MFA FAQ

The following are some frequently asked questions regarding Symphony Multi-Factor Authentication.

What Authenticator App should I use?

We recommend Google Authenticator to retrieve the six-digit codes each time you sign into Symphony because it is free, easy to use, and supports multiple accounts. 

Where is my text message code?

The SMS (text message) delivery of the six-digit code can be unreliable if that is the configured method. 

• Check for a code in an authenticator app.
• Sometimes disabling Wi-Fi helps speed up the delivery of the text code if it takes more than 2-3 minutes to arrive.

How do I change my MFA method?

Users can retrieve their QR code in their Symphony profile (See Updating Profile Information). 

If you can't sign into Symphony at the MFA step, submit a ticket (See Figure 1).  

1. Select the Contract Vehicle
2. Select MFA
3. Select your preference: QR code or Text Message
4. Include the name of the App or your phone number and wireless carrier for text messages.

Can I get my MFA code via email?

Email codes are not allowed due to security requirements. 

Users with international phone numbers must use an authenticator app (See Smartphone Apps for MFA or MFA Browser Extensions).

Why is my MFA code incorrect?

If your code is expired or does not match your Symphony registration, submit a ticket.

1. Select the Contract Vehicle
2. Select MFA (See Figure 1)
3. Select your preference: QR code or Text Message
4. Include the name of the App or your phone number and wireless carrier for text messages.