1. Select the Order

Task order Points of Contact (POCs) can use Q&A to create, answer, review, reject, route, and publish questions for Contract Holders.

1. POCs must select the Order link that is Released-Pending Questions from the Dashboard. 
2. Select the Respond to Questions tab (see Figure 1).
3. Click on a question's row to respond to Open Questions. 
4. Complete the Q&A using the top menu from left to right. 

Answer  Open Questions

Review  Draft Responses  and mark for release

Verify  questions are  Ready for Release

Release  Questions and Answers

Figure 1. Points of Contact can only Respond to Questions during the Q&A period.

Each menu option is defined below.

Create a Question

1. In the Question entry field, enter a reference term as applicable, and enter the question (see Figure 2). 
2. Save and Add to place the inquiry in the Unsubmitted Questions list (see Figure 3).
3. Submit the question(s) to be added to the Open Questions screen. Submitted Questions display at the bottom of the page (see Figure 4).

Figure 2. Create questions that need to be answered. 

Figure 3. Edit or delete drafted questions as needed.

Figure 4. Submitted Questions will be updated with the response.

Open Questions

All questions submitted and unanswered will be displayed here (see Figure 5).

Figure 5. Open Questions have not been answered.

Filter questions by any of the text in the fields or by tags that have been created by the POCs.  To respond to an open question: Click on a question.     Choose the response type.     Use or add a tag.    Enter an answer -or- Use a previously answered question  (see Figure 6).    Save the changes.

Figure 6. Response options may change based on the selections.

Draft Responses

Draft responses are answers that have been created but have not been released for approval (see Figure 7). 

Figure 7. Use the select box to mark questions as Release for Approval after finalizing the answers.

Figure 8. When the Q&A is ready to be reviewed, download the file. 

Ready for Release

This is the final place to review and edit an answer before releasing it (see Figure 9).  Click on a question if more changes are needed or use the select box to mark questions for release and Release the responses.

Figure 9. These questions have been answered and are ready to be released.

Released Questions

Use the Download button to retrieve a PDF or CSV file for review (see Figure 10). The PDF is formatted to be a final Q&A release document and is automatically placed in the Documents tab.

Figure 10. These questions have been answered and released. 

Rejected Questions

These are unusable questions that the order POC has marked not to receive a response.

Figure 11. Rejected questions will not be answered.

Helpdesk Questions

These questions are technical and should be directed to the Symphony help desk (see Figure 12). They are not auto-forwarded.

Figure 12. Contract Holders will see the Helpdesk referral in the Submitted Questions section.