Smartphone Apps for MFA

Modified on Mon, 30 Dec, 2024 at 5:16 PM

This article covers configuring an authentication app during or after registration.

Registering with an Authenticator App

To successfully register in Symphony using a Multi-factor Authentication smartphone app, follow the video or the step-by-step instructions below.

Click here to watch the video on YouTube.

1. Download an App

Download an Authenticator App from iTunes or Google Play on a smartphone. Note: Some apps only store one Symphony account so Google Authenticator is recommended (see Figure 1). It is free, easy to use, and supports multiple Symphony accounts.

2. Set Up the App

After installing the app:

Open the app
Choose Scan QR code
Scan the QR code when registering
Verify the account name
Enter the code when prompted
Click Authenticate

Figure 1. Google Authenticator

Each Symphony account will generate a unique code. For users with multiple Symphony accounts, it is advised to rename the codes for easier identification.

Scanning a QR Code After Registration

Users who are signed in can use the Profile Icon to scan the QR code in the Credentials screen.

If sign-in is not possible, Contact us for a QR code (see Figure 2).

A QR code requires an Authenticator App from iTunes or Google Play on a mobile phone.

Note: Some apps only store one Symphony account.

Google Authenticator is recommended. It is free, easy to use, and supports multiple accounts.

Once the app is installed, follow these steps:

Open the app
Choose scan QR code
Scan the QR code we provide upon request
Verify the account name
Go to the correct Symphony website
Enter the credentials
Click Sign In
Return to the MFA app on the mobile phone
Enter the code from the matching account
Click Authenticate

Figure 2. MFA Sign-In Requirement

Users with multiple Symphony accounts should rename the codes in the app to reflect the use of the One-Time Passcode (OTP). Each Symphony website requires a unique code for access.

Need help? Contact us

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